Welcome To Service & Parts
WELCOME TO NOVATO CHEVROLET PARTS & SERVICE
For Your Convenience
- Quick Oil Change
- Comfortable waiting area with cable TV
- Wireless high-speed internet access
- Pit Stop Special
At Novato Chevrolet we offer customer convenience features including quick oil changes while you wait, our customer waiting area with television and hi-speed Wi-Fi for internet access. We also perform our "Pit Stop" specials for those times you are between maintenance intervals but want us to check your fluid levels, tire pressures and lights for proper operation. This complimentary service is performed while you wait.
TECHNICIAN TEAM
Our GM factory trained service technicians are Chevrolet experts. Our technicians dedicate many hours of training each year to keep up on the latest technology advancements. Their investment in staying current with the new vehicles pays off in complete satisfaction of our customers. Our service facility offers the latest in diagnostic tools and equipment specifically designed for your Chevrolet. Every vehicle in for service will receive a complimentary exterior car wash.
- 5 GM Certified Technicians
- 1 Dedicated Quick Service Technician
- Over 130 years of GM Experience
- State-of-the-Art Equipment
- Over $450,000 of Specialty Tools
- 16 Service Bays
SERVICE CASHIER
Our cashier is available Monday through Friday between 7:30 am and 5:30 pm.
Conveniently located in the show room, on the West end of the building.
Our cashier is very friendly and accommodating to our customers, making the final transaction smooth, completing the paperwork in a timely manner. When contacting us for a service appointment chances are you will hear their voices on the other end of the call.
PARTS DEPARTMENT
The Parts Department is located through the rear entrance on the West side of the building. Our friendly parts staff is always ready to assist you with any parts or accessory needs.
We carry a large inventory of more than $160,000 worth of genuine GM parts in stock that allows our service team to maintain and repair your vehicle with minimum down time.
ONSTAR VEHICLE DIAGNOSTICS E-MAIL
Every month you can automatically receive an email with the results of hundreds of regular checks of your engine, StabiliTrak, antilock brakes and other key systems. You'll keep on top of vehicle maintenance with email alerts that tell you precisely when to change your oil and put air in your tires. And by simply following the tire pressure alerts and keeping your tires properly inflated, you could same more than $70 on fuel per year.
Dealer Maintenance Notification Included with your OnStar subscription
At Novato Chevrolet, we value your business and want to do everything possible to make sure that your ownership experience is as easy and convenient as possible. Did you know that OnStar also offers a feature called Dealer Maintenance Notification that can let our Service Department when your vehicle requires GM recommended scheduled maintenance? If you choose to opt in to this program OnStar will notify our Dealership when your vehicle needs maintenance service so that I can contact you and make an appointment, thus removing one more thing off of your "to do" list and make it as hassle free as possible to maintain your vehicle. Just like OnStar Vehicle Diagnostics, Dealer Maintenance Notification is included with your OnStar subscription. You can sign up just by pushing the blue OnStar button in your vehicle and asking your OnStar Advisor to sign you up for DMN. You can also visit the My Account page of www.onstar.com to sign up. Or you can click on the "Enroll Now" button located at the lower right corner of your monthly OVD email. It's that easy.
OnStar Vehicle Diagnostics Email
Monthly vehicle diagnostic email
Vehicle maintenance notification email when maintenance is required
MAINTENANCE MENU
Located in your glove compartment
Say good bye to the 3,000 mile service. Today's Chevrolet vehicles have the GM oil life system which monitors the engine oil health. Your vehicle's maintenance needs will vary depending on your driving habits, climate and conditions. With this system you may go as many as 7,500 miles between oil changes. The recommended maintenance menu has been revised, simplified and tailored to meet today's advanced vehicle technologies. Just keep a copy of our suggested maintenance menu in your glove box for future reference. You can make a service appointment 24/7 on line at chevroletofnovato.com or call us at (415) 897-2191. Please come back and see us for your first complimentary scheduled service visit.
THE SERVICE TAB CONTAINS ALL PERTINENT INFORMATION FOR MAINTAINING YOUR VEHICLE.
Be sure to visit our website at www.chevroletofnovato.com. There you will be able to access all kinds of important information related to our dealership. If you click on the service tab it will take you to our service department page. There you will find current service special offers, a service appointment, department hours and more.
SERVICE SATISFACTION SURVEY
Our customer service satisfaction survey is our personal report card. This survey is very important to us as a service department and individual employees. The GM survey has 5 different grades offered, but if the score is not "completely satisfied" then we receive a failing grade. Our goal is to perform at a level where a completely satisfied customer is the result of each and every visit. If we are not able to provide this level of service please contact me directly or by phone at (415) 897-2191.